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Refund and Warranty Policy !!

Botanica Los Orishas, Inc. does not in any circumstance give or provides a refund, no exceptions unless a product it is defective by the manufacturer.  

That means that our company policy remains active until the company decides otherwise. The buyer does have the right to inspect the product that is being purchased from our company upon arrival of their facility within 5 to 7 business days after receiving the product.

The buyer must give the company notice of any claim with respect of the condition or quality of the product that is being purchased. The customer has only 14 days from upon the time they received the purchased product to return the purchase product to gain or receive store credit (shipping charges are non-refundable). This policy does not apply to purchase products that are only defective by the manufacturer. Our company warrants all of our products for 6 months and only exchanges or replaces any purchased product if proven and tested to be defective by the manufacturer. (Up to 6 months only)

 A valid receipt or invoice is necessary, the purchased product must be intact, and all of its components such as instructions manuals, software, hardware parts, and accessories must be intact as well, for all returns to receive a refund/store credit or warranty on a product if it is defective by the manufacturer.  

The buyer is responsible for shipping charges on any return products. Failure of the buyer to comply with these terms with the time set forth will terminate the agreement of all prior understanding or agreements on the subject dealing with the product that is being sold and purchased.

 Administration.